2. I got a call from a man, who wanted to go to Cape Town. I started to explain the length of the flight and the passport information, and then he interrupted me with, ”I’m not trying to make you look stupid, but Cape Town is in Massachusetts ..”
Without trying to make him look stupid, I calmly explained, ”Cape Cod is in Massachusetts , Cape Town is in South Africa ..”
3.A customer called, furious about a Florida package we did. I asked what was wrong with the vacation in Orlando . He said he was expecting an ocean-view room. I tried to explain that’s not possible, since Orlando is in the middle of the state.
He replied, ‘Don’t lie to me!, I looked on the map, and Florida is a very THIN state!!” (OMG)
4.I got a call from a lawmaker’s wife who asked, ”Is it possible to see England from Canada ?”
I said, ”No.”
She said, ”But they look so close on the map” (OMG, again!)
5.A young man once called and asked if he could rent a car in Dallas .. I pulled up the reservation and noticed he had only a 1-hour layover in Dallas … When I asked him why he wanted to rent a car, he said, ”I heard Dallas was a big airport, and we will need a car to drive between gates to save time.” (Aghhhh)
6.A woman called last week. She needed to know how it was possible that her flight from Detroit left at 8:30 a.m., and got to Chicago at 8:33 a.m.
I explained that Michigan was an hour ahead of Illinois , but she couldn’t understand the concept of time zones. Finally, I told her the plane went fast, and she bought that.
7.An irate customer called and asked, ”Do airlines put your physical description on your bag so they know whose luggage belongs to whom?” I said, ‘No, why do you ask?’
He replied, ”Well, when I checked in with the airline, they put a tag on my luggage that said (FAT), and I’m overweight. I think that’s very rude!”
After putting him on hold for a minute, while I looked into it. (I was dying laughing). I came back and explained the city code for Fresno , Ca. is (FAT – Fresno Air Terminal), and the airline was just putting a destination tag on his luggage..
8.A woman called to inquire about a trip package to Hawaii . After going over all the cost info, she asked, ”Would it be cheaper to fly to California and then take the train to Hawaii ?”
9.A man called to make reservations, ”I want to go from Chicago to Rhino, New York .”
I was at a loss for words. Finally, I said, ”Are you sure that’s the name of the town?”
‘Yes, what flights do you have?” replied the man.
After some searching, I came back with, ”I’m sorry, sir, I’ve looked up every airport code in the country and can’t find a rhino anywhere.”
”The man retorted, ”Oh, don’t be silly! Everyone knows where it is. Check your map!”
So I scoured a map of the state of New York and finally offered, ”You don’t mean Buffalo , do you?”
The reply? ”Whatever! I knew it was a big animal.”